Please note that due to final clearance and hygiene concerns, certain items are non-exchangeable, non-returnable and non-refundable. Kindly ensure that the items you wish to return do not fall under this list.

1. Eye Masks

2. Earplugs

3. Towels

4. Toothbrushes

5. Facial Cleansing Devices

6. Innerwear & Socks

7. Swimwear

8. All Pillows, Bolsters and Cushions

9. All Pillow, Bolster and Cushion Covers

10. All Furniture

11. All Vacuum Sealed Products

12. All Bed Linen

Returns that do not meet our policy will not be accepted and will be returned to you at a pick-up fee.

At the moment, we do not have a physical furniture showroom. However, we are diligently working towards establishing one in the near future to enhance your shopping experience. 

Currently, all of our furniture offerings are available on a pre-order basis. Our commitment is to provide you with high-quality, hand-selected furniture items that meet your needs and preferences. If you have any questions or require assistance with your furniture selection, please don't hesitate to reach out to our knowledgeable team. We appreciate your patience and understanding as we strive to improve and expand our services to better serve you. Thank you for considering us for your furniture needs.

IUIGA works directly with the best-in-class factories in South East Asia who dedicate themselves to the art of furniture making.

Every piece is made to the highest standards and sold directly to you to eliminate all middlemen in our supply chain. This allows us to maintain a competitive price point while maintaining the highest manufacturing standards to bring you quality furniture at the most transparent prices.

We recommend you to measure the space where you would like to display your furniture and any doorways / elevator it needs to pass to get there. This will ensure that your furniture arrives safely at your home.

We have a range of lead times, depending on when, what and how many pieces of furniture you are ordering. We take pride in building a robust shopping system for customers to understand when the items are dispatched from our local warehouse. Each item comes with its own lead time as they could be in our local/overseas warehouse, in production, or made to order. You can view the individual lead times on each product page.

If you have any questions regarding product lead time, please email us at support@iuiga.com.

Delivery is free for all furniture orders above $88. If you have any further questions around delivery pricing, please contact support@iuiga.com.

Should such incidents happen, we will assess if the furniture can be carried up via stairs in a non-hazardous manner. If the process is deemed hazardous, e.g prone to damage on narrow stairway or obstructing passage, IUIGA reserves the right to cancel the delivery and refund your order less 20% processing fee.

Should delivery via staircase be deemed safe,  additional charges per item will apply as follows and this amount will be payable directly to the delivery team before they bring the items up.

● S$10 per item per non lift-accessible storey

● To be paid directly to the delivery team in cash before commencement

● Fees also apply to stairs within landed properties or HDB maisonettes

Disclaimer: IUIGA reserves the right to rearrange an alternative delivery date should the predetermined timing not allow for immediate delivery, as there may be other pending deliveries scheduled for that day.

Yes, we offer disposal service for like-for-like items (e.g. the disposal of your old TV console when we deliver your new TV console) for a minimal fee. We require you to first disassemble your old furniture prior to our delivery partners’ arrival. To request for disposal service, please email us at support@iuiga.com at least 3 working days before your confirmed delivery date.

Please ensure that the items meant to be disposed of will fit in the lift / can be dismantled with ease. Furniture to be disposed must also be free from termites and bed bugs or any other living organisms. Kindly be informed that we do not dispose of any heavy item above 70kg. IUIGA reserves the right to reject disposal items upon collection if found unfit to the above conditions.

If you are not present to receive your scheduled furniture delivery at the time slot stated, our delivery team will return the items to our warehouse. Our delivery team will reschedule the delivery or process a refund, with a restocking fee of 10% per delivery order for invoices valued below S$500, or S$100 per delivery order for invoices valued above S$500.

It is important to find the perfect piece of furniture for your home, so we completely understand if you want to change your furniture for something more suitable for your space. Simply email us at support@iuiga.com with your Order Number and the items to exchange with, and our Customer Success team will follow up with you promptly.

Kindly note only items with original packaging in brand new condition will be accepted for exchange. To discourage customers from abusing our return and exchange policy, we charge a 20% restocking fee for every item that is collected back after it has gone out for delivery, including items that come back for an exchange. 

Warranties on furniture products sold by IUIGA do not require registration. Your email invoice serves as a proof of purchase for these items. 

Warranty period differs with each product. You may see the warranty available on each product page. The warranty period commences from the date that goods are received.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. Warranty does not apply to goods that have been altered by the user in any way.

Limitations and exceptions of our warranty include:

● Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your furniture is damaged by using detergents, abrasives or other harsh cleaning agents.

● This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or damage from pets.

● This warranty does not apply if the item is used outdoors, unless specifically stated otherwise.

● Any product modification by consumer or other parties not authorised by IUIGA will void this Warranty.

● This Warranty does not cover items marked as ‘AS-IS’ or any form of Display items at the time of purchase.

● This Warranty does not cover items not purchased directly from IUIGA.

● IUIGA’s decision on all issues relating to complaints regarding defects, either of workmanship or materials, shall be final and conclusive. Any decision to repair or have part(s) replaced shall be at IUIGA’s sole discretion.

● Any item repaired or replaced under this limited Warranty will be covered by the limited Warranty for the remainder of the original warranty period only.

● This Warranty covers in respect of manufacturing defects detected within the warranty period, the cost of material components, replacement parts, labour and transportation charges.

● In respect of manufacturing defects detected after the warranty period, the cost of material components and replacement parts, with all labour charges and transportation costs (if any) are to be covered by the purchaser.