While we’d love to accommodate changes, once an order is placed, we’re unable to modify or cancel it at this time. You can always exchange any unwanted items for something you love or return them for a refund.

If you need your order confirmation or tax invoice resent, please contact us via support@iuiga.com.

Our delivery charges vary based on the selected method:

• Standard Shipping: $7 per order. Enjoy free next day delivery for orders above $88. Orders are delivered next working day.
• Self Collection: Free. You will receive an SMS within 3 working days once your order is ready for collection at our retail stores.

(Mon-Fri) Weekdays:

• Check out and pay before 2pm: Delivery will be next working day.
• Check out and pay after 2pm: Delivery will be the day after tomorrow.

(Sat) Weekends:

• Check out and pay before 10am on Saturday: Delivery will be next Monday.
• Check out and pay after 10am on Saturday: Delivery will be next Tuesday.

You can check the status of your order at any time under the My Account section. We will update you via email when your order leaves our warehouse.

Check your email to see whether we have sent you an email informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

If you have not received any email, contact us via support@iuiga.com and we will reply to you as soon as possible.

If you have received an item which is incorrect or defective, we will refund these items as soon as we receive your returned items at our office and inspect the condition of the items.

To process the return, 

1. Drop us an email at support@iuiga.com with the subject “Return Request - Your Order Number”, to process your returns/exchanges. Please include your Name, Contact Number and Reasons for Returning in the email. 
2. Our friendly Customer Success team will be in touch with you to review return eligibility.
3. After we confirm your purchase is valid for return, send the item to us by post to the following address:

IUIGA RETURNS - Your Order Number

2 Handy Rd, The Cathay

#B1-01/02/03/04

Singapore 229233

We recommend sending the items back to us by registered mail. Any items returned must be in the same condition in which you received them.

When we receive your parcel, we will inspect the condition of the items before proceeding to exchange the item or refund you.

We will SMS you within 3 working days to inform you when your parcel is ready for collection at our retail stores. Please do not go down before you receive the SMS. 

1. Once your order has been placed, you will receive an Order Confirmation email with the details of your order. 

2. Your order will be packed and picked up from the warehouse. Please note that your order is not ready for collection at this stage.

3. Once your order has arrived in the store of your choice, you will receive an SMS and email notification for collection. 

For orders placed before 2pm, we strive to deliver your order to the selected store by 6pm the next working day (Mon – Fri, excluding public holidays). Orders placed after 2pm will be delivered the following working day. 

While we strive to meet this timing - unfortunately, we are unable to guarantee that it will not be affected by unforeseen issues affecting our carrier. Under these circumstances, we do not issue any form of compensation, as this is a non-guaranteed service.

Please proceed to the cashier counter, or approach any member of our staff for assistance. Do bring along the self-collection email with QR code (printout or digital copy) to collect your order.

Please collect your orders within 7 days of receiving the SMS and e-mail notification for collection.

You may ask someone to collect the parcel on your behalf. They will need to present a copy of the self-collection email with QR code/SMS for the collection. 

If the parcel is not collected within 7 days, it will be returned to the warehouse and a refund will be processed. The refund will take up to 14 calendar days to process.

We want you to be 100% satisfied with the products you buy from us. If you change your mind, don’t worry! Returns and exchanges are accepted within 7 days for non-members and 30 days for members, as long as you have the original receipt and the item is in its original condition. 

Online Orders:

Online purchases can only be returned to our Cathay store. Returns to other stores will not be accepted. Simply follow the 3 steps below:

1. Drop us an email at support@iuiga.com with the subject “Exchange/ Return Request - Your Order Number”, to process your returns/exchanges. Please include your Name, Contact Number and Reasons for Exchanging/ Returning in the email. 
2. Our friendly Customer Success team will be in touch with you to review Exchange/ Return eligibility.
3. After we confirm your purchase is valid for return, send the item to us by post to the following address:

IUIGA RETURNS - Your Order Number

2 Handy Rd, The Cathay

#B1-01/02/03/04

Singapore 229233

We recommend sending the items by registered mail. Any items returned must be in the same condition in which you received them.

When we receive your parcel, we will inspect the condition of the items before proceeding to exchange the size or refund the order. Please note that online order refunds are processed via your original payment mode only, and this takes 7-14 working days depending on card used. 

Retail Store Orders:

Items bought in stores can only be exchanged and returned to the original store you made the payment in. Please be reminded to fill in the form in store so we do not miss out on any order details. 

When making exchanges and returns, please ensure your items meet all of the following returnable conditions:

• Within 30 days after delivery 
• New condition and unused 
• Original packaging 

When we receive your package, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. IUIGA reserves the right to reject any returns if the item does not meet all of the above conditions.

Promo codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a promo code, only the final paid price (after discount) will be refunded.Answer

Please note that due to final clearance and hygiene concerns, certain items are non-exchangeable, non-returnable and non-refundable. Kindly ensure that the items you wish to return do not fall under this list.

1. Bed Linen
2. Eye Masks
3. Earplugs
4. Towels
5. Toothbrushes
6. Facial Cleansing Devices
7. All Pillows, Bolsters and Cushions
8. All Pillow, Bolster and Cushion Covers
9. All Vacuum Sealed Products
10. All Furniture

Returns that do not meet our policy will not be accepted and will be returned to you at a pick up fee.

The refund processing period may vary between 3 to 12 working days from reception of your return at our office. Please note that the refund amount is subject to the conditions of the products.

All returns must be received within 7 working days from the date the confirmation email was sent, the return will be void if we do not receive your parcel within this time frame. All return shipping fees will be borne by the customer. We are not liable for any missing/lost returns sent via non-trackable shipping.

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price - Delivery Fee ($7)

While some companies include return fees into their prices, we charge only when you return. This way, you’re not paying for other peoples' returns or shipping.

Please also note that vouchers and promo codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the Final Paid Price (after discount) will be refunded.

Yes, we do. The coverage period varies by product, and you can find specific details under the “Warranty" section on the product page. The warranty begins from the date you receive your order.

To file a claim, simply reach out to us via support@iuiga.com with photos (or videos, if applicable) showing the issue, along with a detailed description. Our team will respond within 2 business days to assist you through the process and ensure a resolution, regardless of how minor the issue may be.

Yes we do, you may visit our furniture studio at The Cathay, 2 Handy Rd, #B1-01/02/03/04, Singapore 229233.

We are proud of the products we bring in, and our studio allows you to have a good feel for our design and manufacturing standards. We have hand-picked a selection of IUIGA favourites for you to see in the studio. Swing by and receive expert advice and help to order from our friendly in-house interior assistants. 

IUIGA works directly with the best-in-class factories in Southeast Asia who dedicate themselves to the art of furniture making.

Every piece is made to the highest standards and sold directly to you to eliminate all middlemen in our supply chain. This allows us to maintain a competitive price point while maintaining the highest manufacturing standards to bring you quality furniture at the most transparent prices. 

We are constantly improving our technology to give you the most accurate estimation of how long items take to arrive in our warehouse. You can see this estimated time for every item on iuiga.com, above the Preorder button.

If you need to make sure you can receive the item by a specific date before making a purchase, please do send us an email at support@iuiga.com with the item you would like to buy, and the date you need it by. Our customer success team will see what they can do for you!

Yes, we can hold your order for up to 30 days from the date your items arrive in our warehouse. You can choose any delivery date within the 30 days item is stored in our warehouse, simply email us at support@iuiga.com to schedule a date.

If you need to hold your order for more than 30 days, feel free to email us at support@iuiga.com and we'll see what we can do for you.

We recommend you measure the space where you would like to display your furniture and any doorways / elevator it needs to pass to get there. This will ensure that your furniture arrives safely at your home.

Some of our products are readily assembled while some require assembly. However, you do not need to worry about assembly as we provide white glove delivery for all furniture items where the delivery is done to your doorstep and our friendly delivery team will install and place the items at your preferred position.

We have established our very own service to ensure your delivery is professionally handled by our in-house logistics team.

Once your order arrives in our warehouse, you will be contacted to arrange a suitable time for receiving your delivery.

Once your order arrives in our warehouse, you will be contacted to arrange a suitable time for receiving your delivery. 

Our delivery team performs deliveries to most areas in Singapore from 9am to 6pm, Monday to Saturday (excluding public holidays). The estimated delivery time for your delivery depends on the area that your delivery address is located, and is subject to traffic and weather conditions.

The delivery date/ time slot that you have chosen only serves as an indication of your preferred delivery timing. We strive to keep to your preferred timing, but on rare occasions, the timing may be subjected to change due to scheduling constraints. IUIGA will ensure that the best effort is made to schedule your delivery within your preferred time slot.

Do ensure that the lift(s) in your building are serviceable and provide suitable access to the same level for the delivery of your order items.

We have a range of lead times, depending on when, what and how many pieces of furniture you are ordering.

We take pride in building a robust shopping system for customers to understand when the items are dispatched from our local warehouse.

Each item comes with its own lead time as they could be in our local/overseas warehouse, in production, or made to order.

You can view the individual lead times on each product page.

If you have any questions regarding product lead time, please email us at support@iuiga.com.

You can email us at support@iuiga.com to check on the status of the order.

Delivery is free for all furniture orders above $88. If you have any further questions around delivery pricing, please contact support@iuiga.com.

We deliver from Mondays to Saturdays except public holidays at the following time slots: 9am - 1pm and 2pm - 6pm.

We deliver on Saturdays but not on Sundays.

You will be contacted at least one day in advance when your products are ready to be delivered. You can then choose a suitable delivery time slot.

If you are not able to be home during the delivery window, you can authorise someone to receive the goods on your behalf. You just need to ensure that the authorised person checks the condition of the delivered item and premises before signing off on the delivery order. 

Should there be any issues, you will need to note down the defect and sign off on the delivery order that will be returned to us followed by sending an email stating the defect to support@iuiga.com. We will not accept any discrepancies reported after the delivery and after the delivery order has been signed.

Should such incidents happen, we will assess if the furniture can be carried up via stairs in a non-hazardous manner.

If the process is deemed hazardous, e.g prone to damage on narrow stairway or obstructing passage, IUIGA reserves the right to cancel the delivery and refund your order less 20% processing fee.

Should delivery via staircase be deemed safe,  additional charges per item will apply as follows and this amount will be payable directly to the delivery team before they bring the items up.

• S$10 per item per non lift-accessible storey
• To be paid directly to the delivery team in cash before commencement
• Fees also apply to stairs within landed properties or HDB maisonettes

Disclaimer: IUIGA reserves the right to rearrange an alternative delivery date should the predetermined timing not allow for immediate delivery, as there may be other pending deliveries scheduled for that day.

Yes, we offer disposal service for like-for-like items (e.g. the disposal of your old TV console when we deliver your new TV console) for a minimal fee.

We require you to first disassemble your old furniture prior to our delivery partners’ arrival. To request for disposal service, please email us at support@iuiga.com at least 3 working days before your confirmed delivery date.

• Sofa/ Sectional/ Bed Frame: Disposal fee of $50 per item
• Mattress: Disposal fee of $50 per item
• Armchair/ Ottoman/ Side Table: Disposal fee of $30 per item
• Coffee Table/ TV Console/ Bookshelf/ Cabinet/ Console Table/ Mirror: Disposal fee of $30 per item
• Dining Table/ Dining Bench/ Sideboard/ Highboard: Disposal fee of $30 per item
• Dining Chairs/ Bar Stools/ Bedside Tables: Disposal fee of $30 per pair
• Office Table/ Office Chair: Disposal fee of $30 per item

Please ensure that the items meant to be disposed of will fit in the lift / can be dismantled with ease.

Furniture to be disposed must also be free from termites and bed bugs or any other living organisms.

Kindly be informed that we do not dispose of any heavy item above 70kg.

IUIGA reserves the right to reject disposal items upon collection if found unfit to the above conditions.

If you are not present to receive your scheduled furniture delivery at the time slot stated, our delivery team will return the items to our warehouse.

Our delivery team will reschedule the delivery or process a refund, with a restocking fee of 10% per delivery order for invoices valued below S$500, or S$100 per delivery order for invoices valued above S$500.

Yes, we do. The coverage period varies by product, and you can find specific details under the “Warranty" section on our FAQs. The warranty begins from the date you receive your order.

To file a claim, simply reach out to us via support@iuiga.com with photos (or videos, if applicable) showing the issue, along with a detailed description. Our team will respond within 2 business days to assist you through the process and ensure a resolution, regardless of how minor the issue may be.

If covered:

• Repair will be done at IUIGA’s expense.
• If irreparable and in stock, a replacement will be provided.

If not covered, the product will be returned at the customer’s expense.

We offer a 1-year limited manufacturer’s warranty on all IUIGA electronic products with three-pin plugs. This covers defects in material and workmanship but excludes minor imperfections, cosmetic damage, or misuse.

Customers are responsible for shipping the product to IUIGA's Service Center at 2 Handy Rd, #B1-01/02/03/04, Singapore 229233. The warranty does not extend upon replacement.

Exclusions:

• Damage from external factors (falls, spills, improper use, power surges, environmental exposure).
• Modifications, unauthorized repairs, or use with non-IUIGA accessories.
• Consumables, cosmetic wear and tear, or products listed as "As-Is" or "Clearance."

IUIGA reserves the right to refuse service for obsolete or unserviceable products. Terms are subject to change without prior notice.

All IUIGA luggage comes with a 2-year limited warranty against manufacturing defects in material or workmanship.

Exclusions:

• Damage from airline handling, drops, or accidents.
• Wear and tear (scratches, stains, exposure to extreme temperatures).
• Unauthorized modifications or misuse.

IUIGA reserves the right to change warranty terms without prior notice.

IUIGA provides warranty coverage for furniture items against manufacturing defects under the following terms:

Warranty Period:

Sofas, Armchairs, Beds, Ottomans:

• Frame Structure: 3-Year Warranty
• Soft Furnishings (Foam, fibre fillings, feathers, fabric covers, stitching, leather): 1-Year Warranty
• Other Components (Zips, fasteners, springs, suspension, legs, movable mechanisms): 1-Year Warranty

Mattresses: 10-Year Limited Warranty (Exclusions apply, see below)

All Other Furniture: 1-Year Warranty

Exclusions:

• Improper Care & Cleaning: Damage from detergents, abrasives, or harsh cleaning agents.
• Normal Wear & Tear: Burns, cuts, scratches, tears, scuffs, watermarks, indentations, or pet damage.
• Comfort & Subjective Preferences: Issues related to firmness or softness of the mattress.
• Mattress Fabric: Stains, burns, pilling, or loose covers.
• New Bed Smell/Odour: Natural off-gassing of materials.
• Outdoor Use: Unless explicitly stated, using furniture outdoors voids the warranty.
• Modifications & Unauthorized Repairs: Any alteration or unauthorized repair.
• AS-IS or Display Items: Warranty does not apply to clearance or display items.

Repairs & Replacements:

• If covered, IUIGA will cover material components, replacement parts, labor, and transportation.
• If outside warranty, labor and transportation costs will be borne by the purchaser.

Repairs or replacements do not extend the original warranty period.

IUIGA reserves the right to update terms without prior notice.

All customers are automatically enrolled as Silver members upon signing up. To upgrade to Gold or Platinum, you must meet the minimum accumulated spend requirements within a year.

• Gold: Spend $500 within a year.
• Platinum: Spend $1000 within a year.
  

Once the spend requirement is met, your membership tier will be automatically upgraded.

Your spending is tracked within 1 year from your membership start date. To maintain your tier, you must meet the required spend within the next membership cycle.

For every $1 spent, you earn 1 point.

Points can be redeemed at a rate of 100 points = $1.

No, your points will be brought forward as long as your account remains active.

During your birthday month, you will enjoy:

• Silver: 2x points on all transactions and receive a birthday voucher to enjoy 10% off storewide with no minimum spend.
• Gold: 5x points on all transactions and receive a birthday voucher to enjoy 15% off storewide with no minimum spend.
• Platinum: 10x points on all transactions and receive a birthday voucher to enjoy 20% off storewide with no minimum spend.

Birthday vouchers are valid only during your birthday month and are non-stackable.

No, birthday vouchers are non-stackable and cannot be used with other ongoing promotions.

Yes, you will receive a 10% off voucher (min. spend $50) and 300 welcome points when you join as a member.

If you do not meet the minimum accumulated spend, your membership will be downgraded to the tier you qualify for.

You can check your membership tier and points balance by logging into your account on our website.

Surprise your loved ones with a gift card to use at IUIGA.com. When you purchase your gift card, you can choose the amount of the voucher: $20, $50, $100, $1000.

We will send an email to the lucky recipient to tell them that they can now treat themselves at IUIGA.com!

Gift card value can be used in multiple transactions and the cash value will be deducted accordingly for every purchase. 

All gift cards are non-refundable. Products purchased using a gift card are not refundable in cash, only in store credit. Other return policies apply.

Have you received a gift card by email? Enjoy your surprise!

Under My Wallet, enter the code we have sent you by email to redeem your gift card. Your gift card value will be reflected as Wallet Credits.  Visit IUIGA.com and add your favourite items to your shopping basket. When confirming your purchase, select ‘Use Wallet Balance’ under Select Payment Method.

If you do not spend the full amount of your gift card, you can use it for your next purchase! The remaining value will be reflected in your Wallet credits. If the order amount is greater than the value of the gift card, simply pay the difference.

Gift card value can be used in multiple transactions and the cash value will be deducted accordingly for every purchase. 

All gift cards are non-refundable. Products purchased using a gift card are not refundable in cash,  only in store credit. Other return policies apply.

If you want to check your available balance, go to My Wallet. The remaining value of your redeemed gift card will be reflected as Wallet Credits.

IUIGA Cathay: 2 Handy Road, #B1-01/02/03/04, Singapore 229233

IUIGA Wheelock Place: 501 Orchard Road, #02-21/22, Singapore 238880

IUIGA Parkway Parade: 80 Marine Parade Road, #01-36A, Singapore 449269

IUIGA Funan: 107 North Bridge Road, #B2-15, Singapore 179105

IUIGA ARC: 460 Alexandra Road, #02-27/28, Singapore 119963

IUIGA Westgate: 3 Gateway Drive, #02-46, Singapore 60853

IUIGA Cathay: 10.30am to 10pm

IUIGA Wheelock Place: 10am to 10pm

IUIGA Parkway Parade: 10am to 10pm

IUIGA Funan: 10am to 10pm

IUIGA ARC: 11am to 9pm

IUIGA Westgate: 11am to 9pm

Operating hours may vary on Public Holidays. Check our social media channels for the latest updates.

Do you have any queries or questions? Email us at support@iuiga.com and we will reply to you as soon as possible.