Hi Sakinah, thank you for your feedback, and we’re truly sorry for the frustration and inconvenience caused. We truly understand your concern, and we sincerely apologise if our earlier email reply did not reach you as intended. Our team had responded shortly after your message was received, but it’s possible there was a delivery issue. We have also contacted you directly to ensure proper follow-up and assistance. After checking your order, we found that the system did not capture the free gift selection during checkout, which is why the tumbler wasn’t included in the original shipment. Normally, when the gift is selected successfully, it will be clearly reflected in the order summary. We sincerely apologise for any confusion or disappointment caused. We will also be checking with our technical team regarding this uncommon issue, as we’re committed to understanding what went wrong and improving the experience moving forward. Thank you again for your patience and understanding. If you need any further assistance, we’re always here to help.