New in

Cathay Gift Card

$50.00

5 reviews
Value
Minus Plus

Terms & Conditions:

  • Valid at IUIGA The Cathay #B1-01/02/03/04.
  • Store credits can be used storewide.
  • Collect freebies on 12 and 13 April at Cathay.
  • 100% refundable before redemption.
  • Terms & Conditions apply.
More details Right
How can we help?

FAQ

Common FAQs

How can I exchange or return an item purchased?

We want you to be 100% satisfied with the products you buy from us. If you change your mind, don’t worry!

Returns and exchanges are accepted within 7 days for non-members and 30 days for members, as long as you have the original receipt and the item is in its original condition.

Simply mail it back to us, and we’ll take care of the rest!

How much is delivery?

Our delivery charges vary based on the selected method:

  • Standard Shipping: $7 per order. Enjoy free next day delivery for orders above $88. Orders are delivered the next working day.
  • Self Collection: Free. You will receive an SMS to collect the parcel within 3 working days once your order is ready for collection at any of our retail stores.

(Mon-Fri) Weekdays:

Check out and pay before 2pm: Delivery will be next working day.

Check out and pay after 2pm: Delivery will be the day after tomorrow.

(Sat) Weekends:

Check out and pay before 10am on Saturday: Delivery will be next Monday.

Check out and pay after 10am on Saturday: Delivery will be next Tuesday.

Can I amend or cancel my order?

While we’d love to accommodate changes, once an order is placed, we’re unable to modify or cancel it at this time.

You can always exchange any unwanted items for something you love or return them for a refund. 

Customer Reviews

Based on 5 reviews
40%
(2)
0%
(0)
0%
(0)
0%
(0)
60%
(3)
E
Ernest Chua

it is valube for money and easy to redeem.

C
Cyrene Chew

It was not under the
T&C that the $100 must be spent at one go. Misleading marketing.

Dear customer, thank you for your feedback. The $100 Cathay gift card is designed for a one-time use in a single transaction, as per the campaign mechanics. We understand this may not have been immediately clear, and we’ll definitely take your input into account as we continue refining how we communicate such details in future promotions. We truly appreciate your support and understanding. If you have any further questions or need additional assistance, please feel free to contact our customer support team directly. We’re here to help :)

L
Lai Yee Hong
Nothing great

Just money back and not worth the inconvenience - paid $100 and got $100 in credit voucher which has to be fully utilised at a one-time purchase in-store. I wouldn't have to buy $100-worth of products at one go if I hadn't exchange cash for the credit voucher.
The gift of the wok which I didn't need does not justify the inconvenience/pressure I now have to spend the $100 at one go.
Also, no expiry was given for this credit voucher.

The terms and conditions for the utilisation of the Renovation and Hardware credits were not explained during the time of purchase of the gift card. I only found out about the large minimum spend required for each of these credits after I received the email on them 3 days later. Won't be using them.

Dear customer, thank you for your feedback, and we're sorry to hear that the experience didn’t meet your expectations. The Cathay gift card was designed to offer added value through exclusive in-store credits and gifts. We understand that the one-time use condition and the terms of the Renovation and Smart Hardware credits may not have been what you anticipated. We appreciate your feedback and will certainly take it into account as we continue to improve our offerings and communication. For transparency, all terms are made available through our email communications and can also be clarified in-store or via our support team. Please do not hesitate to contact us with your credits or would like to explore flexible ways to utilise them, our team is always happy to help. Thank you.

K
Khang Tat Siow
Great Deal！

Great deal! And it’s easy to use. Free gift is awesome!

A
Anonymous

This was badly managed. Didn’t receive any email so I enquired the staff over Instagram what time it starts and was stated to be 10am. When I reached at 10am the shop wasn’t even open. The shop opened at 10.30am and the staff then informed everyone that the queue collection is at 11.30am. At 11.30am we further had to wait approximately another 30 min for the lion dance to be over. No apologies or compensation were made by the staff on why 10am was communicated. Just a follow up message on Instagram when I was literally already in the queue. Wasted 2 hours of my time for nothing.

Dear customer, we're very sorry to hear about your experience and the inconvenience caused by the miscommunication. We completely understand your frustration, and this is certainly not the level of service we strive to provide. Please be assured that your feedback has been taken seriously, and we’ve already followed up with you directly. We're also reviewing our processes to ensure this doesn’t happen again. Thank you for bringing this to our attention.